After Sales Warratny
At Billy, we’re committed to providing you with the highest quality products from the most trusted brands in the industry. However, we understand that sometimes things don’t go as planned, and that’s why we offer dedicated after-sales support. If your product was purchased within the last 12 months, it may be eligible for a replacement or support submission. In cases where a replacement product is no longer available, we will issue store credit for the original purchase value (excluding shipping costs)
Use the form below to submit your claim. Please include all details and clear images to help us assess your request.
Our support team will assess your claim and contact the manufacturer to begin the resolution process
Track the status of your claim through our ticket portal, which provides a detailed timeline of any updates.
