RETURN & REFUND POLICY

Billykite Returns and Exchange Policy


RETURNS


Returns

We want to ensure that your shopping experience is as pleasant as possible! If you are not entirely satisfied with your purchase, we're here to help!

  • For in-store purchases: you may return the item either in person or by shipping it back to us within 14 days of the purchase date. Upon return, you can choose to exchange it for another product of an equivalent value or opt for a voucher of the same amount.

  • For online purchases: you can return your product within 14 days of receipt by either bringing it to our store or shipping it back to us.


Terms and Conditions

To be eligible for a return please adhere to the following conditions:

  • The item must be in the same condition that you received it, unworn or unused
  • It must be in the original packaging with all tags provided
  • Please provide the receipt or proof of purchase
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