Shipping & Delivery

GUIDELINE ON SIGNING FOR A PACKAGE*

1. INSPECT THE PACKAGE BEFORE SIGNING
   Carefully inspect the exterior of the package for any signs of damage such as tears, dents, or holes.
2. DOCUMENT THE CONDITION
   Take photos of the package from multiple angles before opening it. If there is visible damage, make sure to capture this clearly in the photos.
   Make a note of any damages on the delivery receipt or electronic device provided by the delivery person. Be as detailed as possible.
3. SIGN WITH CONDITIONS
   If the package shows signs of damage, sign the delivery receipt with a note stating “Subject to inspection” or “Damaged packaging, contents not inspected”.
   Retain a copy of the signed receipt with the note for your records.
4. CHECK CONTENTS PROMPTLY
   Open the package as soon as possible after delivery to check the condition of the contents.
   If you find any damage, take photos of the damaged goods and the packaging.

*Please note: If these conditions are not met, we may not be able to assist in submitting a claim for damaged goods.

FREE SHIPPING ON ORDERS FROM €100*

*For orders outside of the EU and Switzerland, standard shipping costs apply as shown in the table below.
*Any used products are not eligible for free shipping
*All Surf/Wave/Wing/SUP boards are exempt for free shipping and are subject to the following fees as shown in the Surfboard shipping rates below
*Some electric scooters and riding vehicles are subject to shipping cost fees as shown in the Scooter shipping rates.

❗️⚠️IMPORTANT INFORMATION FOR ORDERS SHIPPED OUTSIDE THE EU⚠️❗️

When placing an order on our website for delivery outside the EU, your total costs will exclude the 21% Belgian VAT. Upon delivery, you may incur local VAT and customs fees. These charges are YOUR responsibility and must be paid directly to the carrier. Our regular carrier is UPS for shipments outside the EU.

NOTE: We are not responsible for any additional import and customs charges. Please ensure you are aware of potential import costs to avoid surprises. Customs duties for non-EU countries are not calculated by our system or charged by us. These depend on the destination country and the product category, and are imposed by the relevant authorities or importers. The information provided is based on our best efforts and no rights can be derived from it. Customs regulations may change, so it is possible this information may not always be completely accurate. Ensure you are well-informed to avoid unexpected costs.

STANDARD SHIPPING COSTS

Scooters with a net weight below 30kg and/or overall packing dimensions of L x W x H =300cm or less will be subject to the shipping rates as shown in the list below.

Scooters with a net weight above 30kg and/or overall packing dimensions of L x W x H = +300cm will be subject to the shipping rates as shown in the list below.