If you are not entirely satisfied with your purchase, we’re here to help!
You can return the product within 14 days of receipt by bringing it to our store or shipping it back to us.
To be eligible for a return please adhere to the following conditions
Please use the address below to send your product back to our store or you can drop off here
Chaussée d’Ixelles 319
If you request an exchange, we will provide a one-time complimentary shipment of the replacement item. Only applicable to countries within the EU. A second exchange will incur a charge
After receiving your returned item, we will promptly inspect it and notify you of its receipt. Following the inspection, we will notify you of your refund status. If your return is approved, we will initiate a refund to your original payment method. The time it takes to receive your refund depends on your card issuer's policies. Shipping costs are non-refundable.
DAMAGED OR FAULTY ITEMS
If you receive a faulty or damaged product we apologize for any inconvenience caused and will do our best to swiftly process your claim. Please use the button below and our team will then review your warranty claim and get in touch with you regarding the next steps, which may include further instructions, troubleshooting, and the status of your claim.